The Calvert County Department of Public Safety, Emergency Communications Division, has received the following accreditation and awards:
National Center for Missing & Exploited Children (NCMEC): Missing Kids Readiness Program
Since 2017, the Emergency Communications Division has been recognized by the NCMEC as a member of the Missing Kids Readiness Program (MKRP). This recognition reflects our commitment to best practices in responding to calls involving missing, abducted, and sexually exploited children. Our training, policies, and quality assurance processes meet NCMEC requirements and align with the Association of Public Safety Communications Officials, International (APCO) American National Standard. Additionally, all employees complete NCMEC-provided training to ensure continued preparedness in safeguarding children in our community.
2022 Tyler Technologies Public Sector Excellence Award Winner
Calvert Emergency Communications Division was named a 2022 Tyler Technologies Public Sector Excellence Award winner for its innovative use of Tyler’s Enterprise Public Safety and Fire Field Mobile solutions. During a severe winter storm that generated 105 emergency calls, telecommunicators used integrated mapping tools to track blocked roads, downed trees, and power lines in real time. First responders accessed the live map in the field, improving situational awareness, enhancing safety, and allowing them to reroute independently—freeing dispatchers to answer additional 911 calls. Calvert County was one of 29 public sector agencies nationwide recognized at the Tyler Connect user conference for excellence in deploying Tyler solutions. View the press release for additional information.
Awarded 2024 NENA Partner in Education Recognition Program Certificate
Emergency Communications Division was awarded the prestigious Partner in Education Recognition (PIER) certificate by the National Emergency Number Association (NENA), recognizing its commitment to excellence in 911 training, professional standards, and public education. The certification signified that the County’s Public Safety Answering Point (PSAP), where 911 calls were received and processed, met rigorous national criteria for staff membership, advanced certifications, continuing education, and compliance with NENA and APCO call-processing standards. Calvert County qualified by ensuring all PSAP operations staff completed at least six hours of NENA-delivered training within the previous two years, with half of the operations management team completing the NENA Center Manager Certification Program. View the press release for additional information.
2026 International Academies of Emergency Dispatch Tri-Accredited Center of Excellence
Calvert Emergency Communications has the distinguished honor of being the 364th Emergency Medical, 83rd Emergency Fire, and 38th Emergency Police Dispatch Accredited Center in the world. With this achievement, Calvert Emergency Communications joins an elite group as the 31st Triple Accredited Center of Excellence (ACE) agency globally. This accreditation represents the highest distinction for emergency communication centers and reflects the centers strong local oversight, rigorous quality assurance and commitment to data-driven continuous improvement. View the press release for additional information.
