Sample Interview Questions
Sample Questions
- Does the company conduct pre-employment screening or criminal background checks of employees, as required by Maryland law?
- Is the company a member of the False Alarm Reduction Association (FARA) and/or the National Burglar and Fire Alarm Association (NBFAA) and have employees completed NBFAA's Level One Training Course?
- Is the company an NBFAA Installation Quality (IQ) Certified company?
- Can the company provide proof that it has all applicable state and county licenses (e.g., an MSP license and a Calvert County ABL)?
- How long has the company been in the security alarm business and is it a registered or incorporated company?
- Can the company provide proof that it carries professional liability and/or errors and omissions insurance?
- Will the company provide references?
- Does the company adhere to a false alarm/dispatch reduction program?
- Will the company provide a written quotation?
- Once an agreement has been reached, will the company provide a written contract outlining applicable warranties, costs, services, and the term of the contract included in the price?
- Will the company provide the necessary user training on the system as part of the contract price?
- Is there a written warranty of equipment and labor?
- Will you own the system or lease it?
- Does the company guarantee customer satisfaction, and if you are dissatisfied will you be able to terminate the contract with no obligation, and receive a pro-rated refund?
- If you move or sell your home, can you cancel the contract or allow the new tenant or homeowner to assume it?
- If you cancel the contract, can you contract with another alarm company to take over the monitoring or servicing of the system, or will the system have to be removed and a new system installed by the new company?
- If the company's local and/or state license was not acquired, was allowed to expire, was suspended, or was revoked, would the contract become null and void, allowing you to enter into a contract with another, properly licensed, alarm company?
- If the system requires servicing, are there additional fees, and how quickly are service calls performed?
- Will the system be monitored 24 hours a day? If so, what is the cost of this monitoring service and which company will do the monitoring? Does the monitoring company also possess all applicable state and county licenses?
- Does the company offer any discounts for pre-paid monitoring?
- If the company does not follow agreed upon procedures (contacting me or my designee prior to dispatching emergency personnel) will the company reimburse any fines/fees that may incur from such incident?