Does the company conduct pre-employment screening or criminal background checks of employees, as required by Maryland law?
Is the company a member of the False Alarm Reduction Association (FARA) and/or the National Burglar and Fire Alarm Association (NBFAA) and have employees completed NBFAA's Level One Training Course?
Is the company an NBFAA Installation Quality (IQ) Certified company?
Can the company provide proof that it has all applicable state and county licenses (e.g., an MSP license and a Calvert County ABL)?
How long has the company been in the security alarm business and is it a registered or incorporated company?
Can the company provide proof that it carries professional liability and/or errors and omissions insurance?
Will the company provide references?
Does the company adhere to a false alarm/dispatch reduction program?
Will the company provide a written quotation?
Once an agreement has been reached, will the company provide a written contract outlining applicable warranties, costs, services, and the term of the contract included in the price?
Will the company provide the necessary user training on the system as part of the contract price?
Is there a written warranty of equipment and labor?
Will you own the system or lease it?
Does the company guarantee customer satisfaction, and if you are dissatisfied will you be able to terminate the contract with no obligation, and receive a pro-rated refund?
If you move or sell your home, can you cancel the contract or allow the new tenant or homeowner to assume it?
If you cancel the contract, can you contract with another alarm company to take over the monitoring or servicing of the system, or will the system have to be removed and a new system installed by the new company?
If the company's local and/or state license was not acquired, was allowed to expire, was suspended, or was revoked, would the contract become null and void, allowing you to enter into a contract with another, properly licensed, alarm company?
If the system requires servicing, are there additional fees, and how quickly are service calls performed?
Will the system be monitored 24 hours a day? If so, what is the cost of this monitoring service and which company will do the monitoring? Does the monitoring company also possess all applicable state and county licenses?
Does the company offer any discounts for pre-paid monitoring?
If the company does not follow agreed upon procedures (contacting me or my designee prior to dispatching emergency personnel) will the company reimburse any fines/fees that may incur from such incident?
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